bdb99's Privacy Policy
This policy clearly explains how your personal information is collected, used, and protected on the bdb99 platform.
This Privacy Policy ("Policy") applies to all users of the bdb99 platform's services. When you use bdb99's website, app, or any related service, this Policy serves as the governing document for the collection and processing of your information.
bdb99 treats user privacy as its highest priority. We believe you should have full control over your personal information. By reading this Policy, you will understand what type of information we collect, why we collect it, and how it is kept secure.
1.1 — Information You Provide Directly
When you create an account or use services on bdb99, you provide the following information directly:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- Payment-related information (bKash, Nagad, Rocket, or bank account number — for transaction processing only)
- Identity verification documents (copy of national ID card or passport)
1.2 — Automatically Collected Information
When you use our platform, certain information is collected automatically through technical means:
- IP address and device type
- Browser type and version
- Operating system information
- Site visit times, page navigation, and session information
- Information obtained from cookies and similar tracking technologies
1.3 — Information Received from Third Parties
In some cases we may receive limited information from third parties, such as payment gateways or identity verification services. In all such cases the third party operates under its own privacy policy, and we receive only the information that is necessary.
2.1 — Providing and Operating Services
bdb99 uses collected information for the following purposes:
- Creating, managing, and verifying accounts
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfer)
- Providing bonuses and promotions (such as a welcome bonus)
- Providing customer support — via 24/7 live chat and email
- Managing the VIP program and providing cashback
2.2 — Safety and Security
We use your information for the following security purposes:
- Preventing unauthorized access to accounts
- Detecting fraud and suspicious transactions
- Ensuring age verification (enforcing the 21+ policy)
- Maintaining compliance with responsible gaming policy
2.3 — Platform Improvement
Through aggregate data analysis we improve platform performance, add new features, and enhance the user experience. No individual is identified in this analysis.
3.1 — Service Provider Partners
bdb99 works with trusted partners to deliver specific services. These partners include payment processors, identity verification services, and technology infrastructure providers. They process information only in accordance with bdb99's instructions and under strict confidentiality agreements.
3.2 — Legal Requirements
In the following circumstances we may be legally required to disclose information:
- In response to a court order or a lawful request from law enforcement authorities
- When required for an investigation into money laundering or fraud
- To protect the rights or property of bdb99 or its users
In such cases we disclose only the minimum information required by law.
4.1 — Use of Cookies
bdb99 uses the following types of cookies:
- Essential Cookies: Required for login sessions and the basic functionality of the platform.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect aggregate data to understand how the platform is used.
4.2 — Cookie Control
You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the platform.
5.1 — Technical Security
bdb99 takes the following technical measures to keep your information secure:
- SSL encryption — all data transferred between your browser and our servers is encrypted
- Sensitive information (such as passwords) is stored using industry-standard hashing methods
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
5.2 — Administrative Security
Alongside technical measures, we also ensure data security at the administrative level:
- Only authorized staff have access to user information
- Staff receive regular privacy and security training
- Data access logs are maintained and periodically reviewed
5.3 — Response to a Data Breach
In the event of a data breach, bdb99 will act promptly: identifying and resolving the issue, notifying affected users as quickly as possible, and taking preventive measures to avoid recurrence in the future.
6.1 — General Retention Policy
bdb99 retains your information only for as long as it is needed to provide services or is essential to meet legal obligations. In general:
- Active account data: for the duration the account remains active and, where required by law, for a specified period thereafter
- Financial transaction data: for the applicable period under financial regulations
- Customer support communications: for a reasonable period after the service is provided
6.2 — Information After Account Deletion
Even after your account is closed, certain information may be retained for a specified period for the following reasons: compliance with anti-money laundering regulations, dispute resolution, and investigation of potential fraud. Once that retention period ends, the information is securely deleted.
7.1 — Access and Correction of Information
You have the following rights:
- The right to view the information stored in your account
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of information in certain circumstances
- The right to opt out of marketing communications
7.2 — How to Exercise Your Rights
To exercise your rights, please contact us:
- Email: [email protected]
- Via 24/7 live chat support
We will respond to your request within a reasonable time. In some cases, additional information may be requested to verify your identity.
8.1 — Age Restriction Policy
bdb99's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If we become certain that a minor has provided information, we will promptly delete that information and close the associated account.
If a parent or guardian believes their child has created an account on our platform, please contact us: [email protected]
9.1 — Data Transfer Policy
In some cases your information may be processed or stored on servers located outside Bangladesh. For such transfers we ensure that adequate data protection measures are in place in the recipient country and that your information remains protected in accordance with the standards of this Policy.
10.1 — Notice of Changes
bdb99 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- Sending a notification to your registered email
- Displaying a clear notice when you log in to the platform
- Updating the "Last Updated" date at the top of this page
10.2 — Continued Use After Changes
If you continue to use bdb99's services after a policy update, it will be assumed that you have accepted the revised policy. However, where there is a significant change in the way personal information is processed, we will explicitly seek your consent.
11.1 — Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- 24/7 Live Chat: after bdb99 login, via the chat option
We can communicate with you in both Bengali and English. We will endeavor to respond to your complaint or request within a reasonable time.